F.A.Q.

Got a question? Take a look at our F.A.Q. and see if we’ve already answered it. You can also get in touch with us directly through our contact page



1How long does shipping take?
All orders are shipped from our main warehouse in Ontario, Canada within 24 hours. Shipping usually takes 1 - 3 work days to the United States and Canada. For detailed shipping information, please contact us.
2Which countries do you ship to?
We ship to every country.
3What is your return policy?
You are allowed to return a packet only if the original packaging is still in tact. Please contact us before you return your package and we will provide you with the needed information.
4Are your teas healthy?
From green tea to hibiscus, from white tea to chamomile, teas are chock full of flavonoids and other healthy goodies. Studies have found that some teas may help with cancer, heart disease, and diabetes; encourage weight loss; lower cholesterol; and bring about mental alertness. Tea also appears to have antimicrobial qualities. You can drink as much tea as you like without any downside or negative effects on your health. Oh, and did we tell you our tea is also delicious?
5How are packages shipped?
Because we put a strong focus on ethical products, all our teas ship in biodegradable packaging as to preserve the environment. In our packaging and shipping efforts we do everything we can to minimize our carbon footprint.
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